At Highline Car Care in Mesa AZ, we understand that you have options when it comes to Auto and Transmission Repair. As the owner I’ve been asked countless times “Who is your main competition”? I usually just smirk and answer something along the lines that Highline does not have competition. I know this sounds odd, but hear me out… In 2016 ADOT reported that there are 5.6 MILLION vehicles registered in Arizona, most of which frequent the Phoenix and Mesa areas. There are approximately 2,200 repair shops in Arizona as of last count. Basic math tells us that when divided evenly, each shop would service 2,500 vehicles. This may not seem like a large number of vehicles, but consider this – Most small or medium sized auto repair shops can only handle 25-50 vehicles per week. On top of this, each vehicle visits a repair shop an average of 2.2 times per year. That’s 5,700 total visits (averaged out) over the course of a year which is MUCH more than most shops our size would be able to accommodate.
On top of these statistics, we have additional variables to consider:
- Does the auto shop offer a good customer experience? Car repair is one thing, but actually being able to satisfy your customers requires much more thought and care. If customers do not feel recognized and appreciated, they will go elsewhere. If you do not meet their needs, they will not return. Car repair can be stressful, and your auto shop should be able to help eliminate the pain to get you back on the road as soon as possible and at the best value – which doesn’t always mean cheapest price.
- Does the shop offer quality service? Quality auto repair costs money. As an owner/operator at Highline in Mesa, I often have customers call in and ask for a quote over the phone. Consider this: Would you call your doctor and tell him your arm hurts, and ask for an exact price to remedy your injury? Hopefully, the answer is no. Auto mechanics are car doctors. and we can’t give an accurate price without first inspecting your vehicle(no charge at Highline, FYI). Given this constant struggle, some shop owners have resorted to discounting their services. Either offering prices on low quality parts, not quoting a price for a complete repair, using bait and switch tactics, etc. Any reputable shop that offers quality service and value will NOT offer a price by phone. We will be happy to share our past experiences on similar repairs, or offer a price on basic services (oil changes, etc). We will never give a repair QUOTE by phone – It is dishonest and not in our customer’s best interests. Going back to your arm comparison, some people will Google “why does my arm hurt?” Google offers about a million reasons your arm might hurt, and the same goes with your car. You might have self diagnosed that your engine needs replacement, when in fact it just needs a new water pump. So once again, offering a price without first seeing your vehicle is irresponsible and mere speculation.
- Does the auto shop offer a comprehensive nationwide warranty? Years ago you’d be lucky to get a 12 month local warranty on your auto repair, but times have changed and the minimum is no longer competitive. Many smaller shops (including Highline Car Care) have teamed up with nationwide parts companies such as Pronto, Napa, and Goodyear to offer an exceptional Nationwide warranty that often covers a tow charge and sometimes a rental vehicle. Don’t settle for the minimum, demand more!
- Does the shop offer transportation to/from? Shuttle services are a thing of the past – Who wants to ride the school bus to work? Many newer auto shops that focus on the customer experience will offer a free Uber trip, or even a personal loaner vehicle.
- Does the shop offer a comfortable waiting room with WiFi, coffee, and modern conveniences? If you decide to hang around while your vehicle is being repaired, this is a huge plus.
- Is the shop convenient for you? Auto repairs are many times unexpected, so it is helpful to have a repair shop that is in your daily travels and is open when you need them to be.
All of these factors considered, we want to offer a list of the Highline top 5 auto repair shops in Mesa AZ
Sunland Auto Service at 3530 E Broadway rd in East Mesa
Sunland tops our list for exceptional customer service in East Mesa. Their hours are 7:30AM to 5:30PM Monday through Friday, and closed weekends. From their Yelp page: Sunland specializes in Scheduled Maintenance, Air Conditioning / Heating, Wheel Alignment, Electrical Systems, Oil Changes, Check Engine Light Diagnosis, Emissions, Engine Repair, Diesel Repair Light Duty, Transmission Repair, Shocks, Struts, Suspension, Timing Belt Replacement, Brakes. Established in 1992 by Bob McLeod and we believe it is now owned and run by Scott S. Sunland only offers a 12 month/12,000 mile warranty, but it is nationwide.
Crawford’s Auto Repair at 2855 S. Alma School rd in West Mesa
Crawford’s is a good option if you are in need of repair or service in West Mesa. They also have a stellar online reputation for customer satisfaction. Crawford’s Auto is open 8AM to 5PM Mon-Fri and closed weekends. Taken from their Yelp page, Crawford’s offers the following: Comprehensive auto repair and maintenance. Oil changes, tune ups, brake pad replacement, standard maintenance checks at 30K miles, 90K miles, 150K miles and more. Brake repair, air conditioning, check engine light, emissions, battery, steering, transmission, electrical system, cooling system, fuel system, differential repair. They repair cars, vans, pickup trucks, motorcycles, hybrids, RVs and motor homes, medium duty trucks, heavy duty trucks, semis. They also offer fleet repair services. Established in 2012 by Co-owners Jeff Crawford and Brad Weiss. Crawford’s Auto Repair did not list a warranty that we could find.
Schorie Auto Repair at 6056 E. Baseline rd in East Mesa
The owners of Schorie auto – Jim and Amber Schorie are friends of ours. They offer honest quality service at a fair price, and offer a 24month/24,000 mile nationwide warranty. They are available 7:30AM-5:30PM Mon-Fri, and closed weekends. A quick description as per Yelp: Schorie Auto Repair offers the latest diagnostic equipment, over-sized lifts to accommodate medium duty trucks. Clean and professional shop staffed by ASE certified technicians. An excellent choice if you are in need of auto service in the East Valley. Don’t forget to ask them about their cheap oil change service.
Desert Toy Shop at 240 E. Coury Ave
Mike Smith – The owner of Desert Toy Shop has many years of experience with Toyotas. Him and his crew specialize in classic Toyota Land Cruiser restoration and modifications, along with general 4×4 work. Some of their additional offerings, listed on Yelp: They specialize in Toyota, Lexus, Scion and Land Cruiser repair, along with Prius Hybrid service. They use only genuine Toyota parts, which is nice but it limits their warranty to 12 month/12,000 miles local warranty. They are open 8AM to 6PM Mon-Fri and also 8AM to 3PM on Saturday’s. This makes them a good choice for any quick oil change needs you might have over the weekend. They offer a clean waiting room.
Highline Car Care is owned and operated by Wes Hawkins and his wife Jennifer. We offer clean and consistent ASE certified repairs, and always promise to “Offer the Right Service at the Right Time”. We do not believe in services specifically based on mileage – Each individual car is unique and therefore has it’s own specific needs. We offer complimentary AC quick check, Brake quick check, Diagnostic quick check, and estimates. We use state of the art software that allows us to text message or email our digital inspection (with pictures) directly to our customers. We are open 8:30AM to 5:30PM Mon-Thurs, and close at 4PM on Fridays and enjoy our weekends with our families. We also offer a 24 month/24,000 mile NATIONWIDE warranty through PRONTO which does come with one free tow service per year. Our waiting room is clean with ample seating, and includes free WiFi, coffee, water, and sometimes baked goodies. While we always encourage you to take advantage of our loaner vehicle, Uber drop off, or personal shuttle, we can accommodate you if you wish to wait for your service.
We understand that you have choices, and hope that our research has been of some help to you in your quest for a new auto repair shop in Mesa. We’d be happy to hear from you, so please call or send us a message if you’d like to come in for service!