The Best Oil Change Service in Gilbert AZ

For our oil change service, our technicians and staff go above and beyond what quick lube locations do.

We want to get you in and out quickly. We are a family car care facility, and we understand that the world isn’t waiting for you while you get an oil change. When you schedule a visit or upon arrival, we will tell you exactly what you can expect for a wait time – and we stick to it.

We are in the business of establishing long-term customer relationships. Your vehicle may need additional work and we won’t pressure you into doing the work right then and there. A member of the Highline Car Care team will go over the technician’s findings, helping you prioritize your future car care. It is important to us that you know exactly what needs to be done. The way we do business, every customer has a good idea of when it needs to be done before work is started – and in cases where a customer needs to ask questions, we don’t mind taking a moment to explain.

Why We Focus on Consistent and Complete Service

The horror stories of friends or family whose engine blew up a few miles after having their oil changed, will typically have a few things in common.

• The person changing the oil is getting paid the same as the person making a sandwich at Subway – and they’re treating each car with the same level of care.
• The person changing the oil has never seen the car before, won’t even meet the customer and probably won’t even be in the oil changing business six months later.
• The team at the ‘other place’ is focused on meeting corporate quotas so they don’t get a nasty visit from a district manager – meaning they’re not as focused on the work at hand.

Your vehicle may need the oil change but what you, the customer, really wants is auto service that is consistent and complete – always feeling like you know what’s happening with your vehicle.

Consistent Service Sets Us Apart

Highline Car Care delivers consistent service through a consistent staff. Every company says hello to new faces and good bye to others, however, the core of our team is consistent and strong. Our owner, Wes Hawkins, started Highline in his garage in the early 2000s after having worked in the auto industry for years. The majority of our team is comprised of individuals who have received formal education in auto service and repair.

Our inspection report provides a simple visualization so you can actually see what is needed on your vehicle.

Consistent service is also achieved through standards. We are a close team of technicians and customer service members – and everyone follows the same process. Following the same process for every visit, for an oil change or something else, ensures that we can create a full 360° picture of your vehicle. This allows us to provide a much more detailed picture of what every customer must prepare for when it comes to long-term preventative care. When repairs are necessary, in many cases, we can make the customer aware months before the work needs to be done, allowing for both time and finances to be earmarked to see the work through to completion.

When talking about a consistent service, you have to look at the parts that are being used on your vehicle. Which parts on a car can be replaced by third-party dealers and which require they be replaced by genuine manufacturer parts? Which third-party parts are reliable and provide long-term viability and safety? Can you mix third-party with genuine manufacturer parts? The answers to each of these questions is important. Because our lead technicians and lead diagnosticians have spent, collectively, over four decades in automotive care, you can be certain that the right parts will be used, always keeping safety at the top, and financial impact right there at second place.

The highest quality oil change in Mesa comes down to consistently monitoring each vehicle individually. We’re not naive, we know every quick lube location will keep a history of the work they’ve done on your vehicle. The problem is that when you go from location to location, always looking for the cheapest oil change, no location will have a complete history of your car. Because we are in business to be your long-term auto care provider, we focus on building a consistent and comprehensive vehicle history through meticulous vehicle monitoring. We take copious notes as well as photographs to keep up with your vehicle for you. You can always make the best decisions when using comprehensive, complete and accurate information – this is a guarantee we make to all of our customers.

Complete Lube Service

Equally important for consistent service when delivering the most comprehensive oil change in Mesa is a complete service. What is a complete service? Let’s start by saying a complete service must be backed by experience.

Every vehicle manufacturer has recommendations for what type of service your vehicle will need. When you purchase a vehicle from the dealer, the countdown begins to sending the first batch of mailers encouraging you to come in for the 15,000 mile service or the 50,000 mile tune up.

Living in the desert, your vehicle is going to require different services than the same vehicle located in Denver. Not to mention every driver is different, impacting the car engine and overall condition of a vehicle differently. Highline Car Care has been open since 2010 – and our owner, Wes Hawkins has been working on vehicles since the 1990s; after seeing thousands of cars, we have developed a preventative car care service schedule that is consistent with the needs of East Valley vehicles.

What we’re getting at is complete service comes from knowing exactly what needs to be done on each car, and trusting a car care professional to do excellent work. You want a mechanic to not only identify your vehicle’s needs, but also be able to trust them to follow through with accurate and comprehensive service and repair.

What The Best Oil Change In Gilbert Truly Delivers

The best oil change in Gilbert is not the one that changes your oil and sends you on your way… it’s service provided by an experienced professional, who knows what to look for, understands what needs to be done and completes the work without leaving any chance for error – keeping you informed along the way.

Ditch the little lube shops, bring your car to automotive specialists that actually care about the quality of service provided to you!