As much as you do your best to keep your vehicle running smoothly, it’s bound to need repairs. If you are proactive and bring in your vehicle for its regular preventative maintenance, you will avoid some of these high repair costs.
When the time comes to have some work done, you will do your homework. You will call different shops in Mesa and ask for quotes over the phone. You want to make sure you are getting a great value.
Why Don’t You Give Me a Price Over the Phone?
Depending on what shops you call, you may or may not get the quote you are asking for. We have adopted a customer-first model of providing quotes only after we’ve diagnosed the issue. What you will hear from us is to bring your vehicle in so we can properly diagnose it and provide you with an accurate price.
There are four reasons why we have adopted this model and why we believe it is truly a customer-first model.
Each Vehicle Is Unique
We believe in giving you a price that is accurate to your specific vehicle and its particular condition. Every vehicle and its condition can vary. The care with which you drive and treat your vehicle is different than what other people do. Your vehicle’s condition is unique to you and for that reason, we need to see it in person to see what condition it’s in and determine what repairs are needed.
An Accurate Price
We do not play the bait and switch game – meaning that we will quote you a low price to get you in the door and raise it once you arrive. We will never do that.
We want to make sure that the price we give you is accurate and we can only do that by inspecting the vehicle in person. Although you may tell us what the issue is, we might find something else that is needed. Or in some cases find a more favorable solution that will be at a different price point.
It’s best to know the first time exactly what your vehicle needs.
A Correct Diagnosis
We cannot give you a price based on someone else’s diagnosis. You know there is something wrong with your vehicle and may have an idea what it is, but for us to know exactly what it is we need to run the diagnostic ourselves.
We know cars and we are confident that we will discover what is wrong with your car. However, each shop and each mechanic works differently. Their diagnostic may be different than ours. They may not be able to see what we see. Or in some cases, you may have received a quote from another shop and think some of the things aren’t needed; it makes you feel like they’re taking advantage of you. We are committed to full transparency and this model of quoting is our commitment to you.
Apples and Oranges
We have found that people have been trained to call around and find a shop that gives the lowest number. This is not always the best way to find a reliable shop. No two shops are alike, so using this method is not comparing apples to apples.
For example, you call two different shops in Mesa, AZ and one gives you a quote using a low-quality part and the other shop uses a high-quality part. You will get two different prices, for what in your mind is the same part. Or perhaps one shop left off a key part of the repair, while the other shop did not. One shop might quote their price including tax, while the other did not. As you can see, it can get real messy and none of the quotes can be accurately compared.
There are many situations when an over the phone quote is useful. However, when it comes to auto repair, it is best to do it in person. Meeting in person is the best way we can give a real-world diagnosis of your vehicle’s needs and provide you with an accurate, competitive and real value quote. Truthfully, we want to see you, we want to meet you and we want to hear from you what’s going on and not just take care of your car, but take great care of you.
Highline Car Care,
North Marvin Street,Gilbert, AZ 85233
Mon 8:00 AM – 5:30 PM
Tue 8:00 AM – 5:30 PM
Wed 8:00 AM – 5:30 PM
Thu 8:00 AM – 5:30 PM
Fri 8:00 AM – 4:00 PM
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